If you want to custom the confirmation emails so they can show the pickup/delivery information to your customers, you can take a look at our templates here:

Please be note that these templates will still work with the standard shipping method. In other words, if your customers check out with the standard shipping method, they will still receive the shipping confirmation as usual.

Order Confirmation

To add the pickup/delivery information to the order confirmation email, you can follow these below steps:

  • Step 1: Log in to your Shopify store's admin panel, go to the Settings section, and choose the Notifications tab. Then, click on the Order confirmation to edit the email template page.

  • Step 2: In the order confirmation edit page, please copy and paste the following code to replace the code in the Email body (HTML) section:

    {% capture email_title %}Thank you for your purchase! {% endcapture %}
    {% capture email_body %}Hi {{ customer.first_name }}, {% if attributes.Checkout-Method == "pickup" %}we're getting your order ready for collection.{% elsif attributes.Checkout-Method == "delivery" %}we're getting your order ready to be delivered. We will notify you when it has been sent.{% else %}we're getting your order ready to be shipped. We will notify you when it has been sent.{% endif %}{% endcapture %}

    <!DOCTYPE html>
    <html lang="en">
    <head>
    <title>{{ email_title }}</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    <meta name="viewport" content="width=device-width">
    <link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
    <style>
    .button__cell { background: {{ shop.email_accent_color }}; }
    a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
    </style>
    </head>

    <body>
    <table class="body">
    <tr>
    <td>
    <table class="header row">
    <tr>
    <td class="header__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <table class="row">
    <tr>
    <td class="shop-name__cell">
    {%- if shop.email_logo_url %}
    <img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
    {%- else %}
    <h1 class="shop-name__text">
    <a href="{{shop.url}}">{{ shop.name }}</a>
    </h1>
    {%- endif %}
    </td>
    <td class="order-number__cell">
    <span class="order-number__text">
    Order {{ order_name }}
    </span>
    </td>
    </tr>
    </table>
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row content">
    <tr>
    <td class="content__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <h2>{{ email_title }}</h2>
    <p>{{ email_body }}</p>
    {% if order_status_url %}
    <table class="row actions">
    <tr>
    <td class="actions__cell">
    <table class="button main-action-cell">
    <tr>
    <td class="button__cell"><a href="{{ order_status_url }}" class="button__text">View your order</a></td>
    </tr>
    </table>
    {% if shop.url %}
    <table class="link secondary-action-cell">
    <tr>
    <td class="link__cell"><a href="{{ shop.url }}" class="link__text"><span class='or'>or</span> Visit our store</a></td>
    </tr>
    </table>
    {% endif %}
    </td>
    </tr>
    </table>
    {% else %}
    {% if shop.url %}
    <table class="row actions">
    <tr>
    <td class="actions__cell">
    <table class="button main-action-cell">
    <tr>
    <td class="button__cell"><a href="{{ shop.url }}" class="button__text">Visit our store</a></td>
    </tr>
    </table>
    </td>
    </tr>
    </table>
    {% endif %}
    {% endif %}
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row section">
    <tr>
    <td class="section__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <h3>Order summary</h3>
    </td>
    </tr>
    </table>
    <table class="container">
    <tr>
    <td>
    <table class="row">
    {% for line in line_items %}
    <tr class="order-list__item">
    <td class="order-list__item__cell">
    <table>
    <td>
    {% if line.image %}
    <img src="{{ line | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
    {% endif %}
    </td>
    <td class="order-list__product-description-cell">
    {% if line.product.title %}
    {% assign line_title = line.product.title %}
    {% else %}
    {% assign line_title = line.title %}
    {% endif %}

    {% if line.quantity < line.quantity %}
    {% capture line_display %} {{ line.quantity }} of {{ line.quantity }} {% endcapture %}
    {% else %}
    {% assign line_display = line.quantity %}
    {% endif %}

    <span class="order-list__item-title">{{ line_title }} × {{ line_display }}</span><br/>

    {% if line.variant.title != 'Default Title' %}
    <span class="order-list__item-variant">{{ line.variant.title }}</span>
    {% endif %}
    </td>
    <td class="order-list__price-cell">
    {% if line.original_line_price != line.line_price %}
    <del class="order-list__item-original-price">{{ line.original_line_price | money }}</del>
    {% endif %}
    <p class="order-list__item-price">{{ line.line_price | money }}</p>
    </td>
    </table>
    </td>
    </tr>{% endfor %}
    </table>
    <table class="row subtotal-lines">
    <tr>
    <td class="subtotal-spacer"></td>
    <td>
    <table class="row subtotal-table">
    {% if discounts %}
    {% capture discount_title %}Discount {% if discounts.first.code %}({{ discounts.first.code }}){% endif %}{% endcapture %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>{{ discount_title }}</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ discounts_savings | money }}</strong>
    </td>
    </tr>
    {% endif %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>Subtotal</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ subtotal_price | money }}</strong>
    </td>
    </tr>

    {% if attributes.Checkout-Method != "pickup" %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>Shipping</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ shipping_price | money }}</strong>
    </td>
    </tr>
    {% endif %}

    {% for line in tax_lines %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>{{ line.title }}</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ line.price | money }}</strong>
    </td>
    </tr>
    {% endfor %}
    </table>
    <table class="row subtotal-table subtotal-table--total">
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>Total</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ total_price | money_with_currency }}</strong>
    </td>
    </tr>
    </table>

    {% assign transaction_size = 0 %}
    {% for transaction in transactions %}
    {% unless transaction.kind == "capture" or transaction.kind == "void" %}
    {% assign transaction_size = transaction_size | plus: 1 %}
    {% endunless %}
    {% endfor %}

    {% if transaction_size > 1 %}
    <table class="row subtotal-table">
    <tr><td colspan="2" class="subtotal-table__line"></td></tr>
    <tr><td colspan="2" class="subtotal-table__small-space"></td></tr>

    {% for transaction in transactions %}
    {% if transaction.status == "success" and transaction.kind == "authorization" or transaction.kind == "sale" %}
    {% if transaction.payment_details.credit_card_company %}
    {% capture transaction_name %}{{ transaction.payment_details.credit_card_company }} (ending in {{ transaction.payment_details.credit_card_last_four_digits }}){% endcapture %}
    {% else %}
    {% capture transaction_name %}{{ transaction.gateway | replace: "_", " " | capitalize }}{% endcapture %}
    {% endif %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>{{transaction_name}}</span>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>{{ transaction.amount | money }}</strong>
    </td>
    </tr>
    {% endif %}
    {% if transaction.kind == 'refund' %}
    {% if transaction.payment_details.credit_card_company %}
    {% assign refund_method_title = transaction.payment_details.credit_card_company %}
    {% else %}
    {% assign refund_method_title = transaction.gateway %}
    {% endif %}
    <tr class="subtotal-line">
    <td class="subtotal-line__title">
    <p>
    <span>Refund</span>
    <br>
    <small>{{ refund_method_title | capitalize }}</small>
    </p>
    </td>
    <td class="subtotal-line__value">
    <strong>- {{ transaction.amount | money }}</strong>
    </td>
    </tr>
    {% endif %}
    {% endfor %}
    </table>
    {% endif %}
    </td>
    </tr>
    </table>
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row section">
    <tr>
    <td class="section__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <h3>Customer information</h3>
    </td>
    </tr>
    </table>
    <table class="container">
    <tr>
    <td>
    <table class="row">
    <tr>
    {% if requires_shipping and shipping_address and attributes.Checkout-Method != "pickup" %}
    <td class="customer-info__item">
    <h4>{% if attributes.Checkout-Method == "delivery" %}Delivery address{% else %}Shipping address{% endif %}</h4>
    <p>
    {{ shipping_address.name }}<br/>
    {{ shipping_address.address1 }}
    {% if shipping_address.address2 %}
    <br/>{{ shipping_address.address2 }}
    {% endif %}
    <br/>{{ shipping_address.city }}, {{ shipping_address.province }} {{ shipping_address.zip }}
    <br/>{{ shipping_address.country }}

    {% if attributes.Delivery-Date %}
    <br />Delivery Date: {{ attributes.Delivery-Date | date: "%A, %-d %B %Y" }}<br />
    {% endif %}
    {% if attributes.Delivery-Time %}
    Delivery Time: {{ attributes.Delivery-Time }}<br />
    {% endif %}
    </p>
    </td>
    {% endif %}

    {% if attributes.Checkout-Method == "pickup" %}
    <td class="customer-info__item" valign="top" style="vertical-align:top;">
    <h4>Pickup address</h4>
    <p>
    {% if attributes.Pickup-Location-Company %}
    {{ attributes.Pickup-Location-Company }}<br/>
    {% endif %}
    {{ attributes.Pickup-Location-Address-Line-1 }}
    {% if attributes.Pickup-Location-Address-Line-2 %}
    <br/>{{ attributes.Pickup-Location-Address-Line-2 }}
    {% endif %}
    <br/>{{ attributes.Pickup-Location-City }}
    <br/>{{ attributes.Pickup-Location-Region }}
    <br/>{{ attributes.Pickup-Location-Postal-Code }}
    <br/>{{ attributes.Pickup-Location-Country }}<br/>

    {% if attributes.Pickup-Date %}
    <br />Pickup Date:<br/>{{ attributes.Pickup-Date | date: "%A, %-d %B %Y" }}<br />
    {% endif %}
    {% if attributes.Pickup-Time %}
    <br/>Pickup Time:<br/>{{ attributes.Pickup-Time | date: "%R" }}<br />
    {% endif %}
    </p>
    </td>
    {% endif %}

    {% if billing_address %}
    <td class="customer-info__item" style="vertical-align:top;" valign="top">
    <h4>Billing address</h4>
    <p>
    {{ billing_address.name }}<br/>
    {{ billing_address.address1 }}
    {% if billing_address.address2 %}
    <br/>{{ billing_address.address2 }}
    {% endif %}
    <br/>{{ billing_address.city }}, {{ billing_address.province }} {{ billing_address.zip }}
    <br/>{{ billing_address.country }}
    </p>
    </td>
    {% endif %}
    </tr>
    </table>
    <table class="row">
    <tr>
    {% if requires_shipping and shipping_address and attributes.Checkout-Method != "pickup" %}
    <td class="customer-info__item">
    <h4>Shipping method</h4>
    <p>{{ shipping_method.title }}</p>
    </td>
    {% endif %}

    {% assign transaction_count = transactions | size %}
    {% if transaction_count > 0 %}
    <td class="customer-info__item">
    <h4>Payment method</h4>
    {% for transaction in transactions %}
    {% if transaction.status == "success" or transaction.status == "pending" %}
    {% if transaction.kind == "authorization" or transaction.kind == "sale" %}
    <p class="customer-info__item-content">
    {% if transaction.payment_details.credit_card_company %}
    {% capture credit_card_url %}notifications/{{ transaction.payment_details.credit_card_company | downcase | replace: " ", "_" }}.png{% endcapture %}
    <img src="{{ credit_card_url | shopify_asset_url }}" class="customer-info__item-credit" height="24">
    <span>Ending in {{ transaction.payment_details.credit_card_last_four_digits }} — <strong>{{ total_price | money }}</strong></span>
    {% else %}
    {{ transaction.gateway | replace: "_", " " | capitalize }} — <strong>{{ transaction.amount | money }}</strong>
    {% endif %}
    </p>
    {% endif %}
    {% endif %}
    {% endfor %}
    </td>
    {% endif %}
    </tr>
    </table>
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row footer">
    <tr>
    <td class="footer__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <p class="disclaimer__subtext">If you have any questions, reply to this email or contact us at <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />

    </td>
    </tr>
    </table>
    </body>
    </html>
  • For the SMS notification, please copy and paste the following code to replace the code:

    Hi{% unless order.customer.first_name == blank %} {{ order.customer.first_name }} {{ order.customer.last_name }}{% endunless %}.
    Thanks for your purchase of {{ order.total_price | money }} from {{shop.name}}!
    {% if order.attributes.Checkout-Method == "delivery" %}
    {% if order.attributes.Delivery-Date %}Delivery Date:
    {{ order.attributes.Delivery-Date | date: "%A, %-d %B %Y" }}{% endif %}
    {% if order.attributes.Delivery-Time %}Delivery Time:
    {{ order.attributes.Delivery-Time }}{% endif %}
    {% elsif order.attributes.Checkout-Method == "pickup" %}Pickup address:{% if order.attributes.Pickup-Location-Company %}
    {{ order.attributes.Pickup-Location-Company }}{% endif %}
    {{ order.attributes.Pickup-Location-Address-Line-1 }}{% if order.attributes.Pickup-Location-Address-Line-2 %}
    {{ order.attributes.Pickup-Location-Address-Line-2 }}{% endif %}
    {{ order.attributes.Pickup-Location-City }}
    {{ order.attributes.Pickup-Location-Region }}
    {{ order.attributes.Pickup-Location-Postal-Code }}
    {{ order.attributes.Pickup-Location-Country }}
    {% if order.attributes.Pickup-Date %}Pickup Date:
    {{ order.attributes.Pickup-Date | date: "%A, %-d %B %Y" }}{% endif %}
    {% if order.attributes.Pickup-Time %}Pickup Time:
    {{ order.attributes.Pickup-Time | date: "%R" }}{% endif %}
    {% else %}
    {% if order.requires_shipping %}{% case delivery_method %}{% when 'pick-up' %}We'll notify you when your order is ready for pickup.{% when 'local' %}We’re getting your order ready for delivery.{% else %}We'll notify you when it ships.{% endcase %}{% endif %}
    {% if delivery_instructions != blank %}Delivery Information: {{delivery_instructions}}{% endif %}
    {% endif %}
    {% if order.order_status_url %}View order ({{ order.name }}): {{ order.order_status_url }}{% endif %}

    Text {{ 'stop' | upcase }} to unsubscribe



  • Step 3: Click Save to update the new change and your order confirmation email will look similar to this:

Shipping Confirmation Template

To add the pickup/delivery information to the shipping confirmation email, you can follow these below steps:

  • Step 1: Log in to your Shopify store's admin panel and Go to Settings/Notifications. Then, click on Shipping confirmation to edit the email template page.

  • Step 2: In the shipping confirmation edit page, please copy and paste the following code to replace the code in the Email subject section:

    {% if attributes.Checkout-Method == "pickup" %}Order {{ name }} is ready for pickup{% else %}A shipment from order {{ name }} is on the way{% endif %}

  • Step 3: Then please copy and paste the following code to replace the code in the Email body (HTML) section:

    {% if fulfillment.fulfillment_line_items.count == item_count %}
    {% capture shipment_name %}Your order is{% endcapture %}
    {% elsif fulfillment.item_count > 1 %}
    {% if fulfillment_status == 'fulfilled' %}
    {% capture shipment_name %}The last items in your order are{% endcapture %}
    {% else %}
    {% capture shipment_name %}Some items in your order are{% endcapture %}
    {% endif %}
    {% else %}
    {% if fulfillment_status == 'fulfilled' %}
    {% capture shipment_name %}The last item in your order is{% endcapture %}
    {% else %}
    {% capture shipment_name %}One item in your order is{% endcapture %}
    {% endif %}
    {% endif %}

    {% if attributes.Checkout-Method == "pickup" %}

    {% capture email_title %}{{ shipment_name }} ready for pickup{% endcapture %}

    {% capture email_body %}
    <p>{% if fulfillment.item_count == item_count %}All{% elsif fulfillment_status == 'fulfilled' %}The last{% else %}Some{% endif %} of the items from order {{ name }} are now ready for pickup from:</p>

    {% if attributes.Pickup-Location-Company %}
    {{ attributes.Pickup-Location-Company }}<br/>
    {% endif %}
    {{ attributes.Pickup-Location-Address-Line-1 }}
    {% if attributes.Pickup-Location-Address-Line-2 %}
    <br/>{{ attributes.Pickup-Location-Address-Line-2 }}
    {% endif %}
    <br/>{{ attributes.Pickup-Location-City }}
    <br/>{{ attributes.Pickup-Location-Region }}
    <br/>{{ attributes.Pickup-Location-Postal-Code }}
    <br/>{{ attributes.Pickup-Location-Country }}<br/>

    {% endcapture %}

    {% else %}

    {% if fulfillment.fulfillment_line_items.count == item_count %}
    {% capture shipment_name %}Your order is{% endcapture %}
    {% elsif fulfillment.item_count > 1 %}
    {% if fulfillment_status == 'fulfilled' %}
    {% capture shipment_name %}The last items in your order are{% endcapture %}
    {% else %}
    {% capture shipment_name %}Some items in your order are{% endcapture %}
    {% endif %}
    {% else %}
    {% if fulfillment_status == 'fulfilled' %}
    {% capture shipment_name %}The last item in your order is{% endcapture %}
    {% else %}
    {% capture shipment_name %}One item in your order is{% endcapture %}
    {% endif %}
    {% endif %}

    {% capture email_title %}{{ shipment_name }} on the way{% endcapture %}

    {% capture email_body %}
    {{ shipment_name }} on the way to you. Track your shipment to see the delivery status.
    {% capture email_emphasis %}Estimated delivery date: <strong>{{fulfillment.estimated_delivery_at | date: "%B %d, %Y"}}</strong>{% endcapture %}
    {% endcapture %}

    {% endif %}

    <!DOCTYPE html>
    <html lang="en">
    <head>
    <title>{{ email_title }}</title>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    <meta name="viewport" content="width=device-width">
    <link rel="stylesheet" type="text/css" href="/assets/notifications/styles.css">
    <style>
    .button__cell { background: {{ shop.email_accent_color }}; }
    a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
    </style>
    </head>

    <body>

    <table class="body">
    <tr>
    <td>

    <table class="header row">
    <tr>
    <td class="header__cell">
    <center>

    <table class="container">
    <tr>
    <td>

    <table class="row">
    <tr>
    <td class="shop-name__cell">
    {% if shop.email_logo_url %}
    <img src="{{shop.email_logo_url}}" alt="{{ shop.name }}" width="{{ shop.email_logo_width }}">
    {% else %}
    <h1 class="shop-name__text">
    <a href="{{shop.url}}">{{ shop.name }}</a>
    </h1>
    {% endif %}
    </td>

    <td class="order-number__cell">
    <span class="order-number__text">
    Order {{ order_name }}
    </span>
    </td>
    </tr>
    </table>

    </td>
    </tr>
    </table>

    </center>
    </td>
    </tr>
    </table>

    <table class="row content">
    <tr>
    <td class="content__cell">
    <center>
    <table class="container">
    <tr>
    <td>

    <h2>{{ email_title }}</h2>
    <p>{{ email_body }}</p>
    {% if fulfillment.estimated_delivery_at %}
    <p>{{ email_emphasis }}</p>
    {% endif %}
    <table class="row actions">
    <tr>
    <td class="actions__cell">
    <table class="button main-action-cell">
    <tr>
    <td class="button__cell"><a href="{{ order_status_url }}" class="button__text">View your order</a></td>
    </tr>
    </table>
    {% if shop.url %}
    <table class="link secondary-action-cell">
    <tr>
    <td class="link__cell"><a href="{{ shop.url }}" class="link__text"><span class='or'>or</span> Visit our store</a></td>
    </tr>
    </table>
    {% endif %}
    </td>
    </tr>
    </table>


    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row section">
    <tr>
    <td class="section__cell">
    <center>
    {% if attributes.Checkout-Method != "pickup" %}
    <table class="container">
    <tr>
    <td>
    <h3>Items in this shipment</h3>
    </td>
    </tr>
    </table>
    {% endif %}
    <table class="container">
    <tr>
    <td>


    <table class="row">
    {% for line in fulfillment.fulfillment_line_items %}

    {% if item_count == 1 %}
    {% assign columnWrapperClass = 'order-list__item--single' %}
    {% elsif forloop.first == true %}
    {% assign columnWrapperClass = 'order-list__item--first' %}
    {% elsif forloop.last == true %}
    {% assign columnWrapperClass = 'order-list__item--last' %}
    {% else %}
    {% assign columnWrapperClass = '' %}
    {% endif %}
    <tr class="order-list__item {{columnWrapperClass}}">
    <td class="order-list__item__cell">
    <table>
    <td>
    {% if line.line_item.image %}
    <img src="{{ line.line_item | img_url: 'compact_cropped' }}" align="left" width="60" height="60" class="order-list__product-image"/>
    {% endif %}
    </td>
    <td class="order-list__product-description-cell">
    <span class="order-list__item-title">{{ line.line_item.title }} × {{ line.line_item.quantity }}</span><br/>
    {% if line.line_item.variant.title != 'Default Title' %}
    <span class="order-list__item-variant">{{ line.line_item.variant.title }}</span>
    {% endif %}
    </td>
    </table>
    </td>
    </tr>{% endfor %}
    </table>


    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <table class="row footer">
    <tr>
    <td class="footer__cell">
    <center>
    <table class="container">
    <tr>
    <td>
    <p class="disclaimer__subtext">If you have any questions, reply to this email or contact us at <a href="mailto:{{ shop.email }}">{{ shop.email }}</a></p>
    </td>
    </tr>
    </table>
    </center>
    </td>
    </tr>
    </table>

    <img src="{{ 'notifications/spacer.png' | shopify_asset_url }}" class="spacer" height="1" />

    </td>
    </tr>
    </table>
    </body>
    </html>


  • Step 4: Click Save to update the new change.

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