How do I enable Pre-Order?

Learn how to properly configure the Pre-Order Manager app here.

  1. Whenever the Pre-Order is turned on for an item, the Pre-Order Manager will replace the Add to Cart button to "Pre-Order" whenever available stocks in the inventory runs out (0 available stocks).
  2. To enable the Pre-Order feature, you must make sure:
    1. At the Pre-Order Manager -> Products page, activate Pre-Order for the specific product. The status must show "Pre-order active". Please refer to this article to learn more about what each statuses mean.
    2. Please ensure there are no available stocks in your inventory for this item:

ATTENTION: If you are a new user and the Pre-Order Manager does not work for you after you had followed Steps 1 and 2, please contact our support for assistance and we will assist with the configuration. Our app works with most of the available themes but there are some themes that requires special modifications.

If you are an existing user and the Pre-Order button did not display after you had activated the Pre-Order, here are the common mistakes made by users:

    • The Pre-order quantity limit reached. You may configure the quantity by clicking on the Edit Settings button:
    • An existing Pre-Order schedule had been set for the item/variant. To check if a period had been set, you can go to the Edit Settings button and configure the "Pre-order is active" field:

    • There are still items in stock at your store. In order to use the Pre-Order feature, please ensure the quantity is less than or equal to zero
    • Check if the pre-order is enabled for your location.
      Under Settings > App Settings, you may check if the Pre-Order is geographically specific: