Tips:
Be sure to link to your customer support email in case customers had further questions.
Optionally, you can also request buyers opt-in to purchasing a pre-order product. Learn how
Template Q & A
Question | Answer |
What is a pre-order product? | A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available. |
When will the pre-order product be released? | The release date for the pre-order product will typically be included in the product description on our website. However, please note that release dates are subject to change and we will do our best to keep you informed of any updates. |
Can I cancel or refund my pre-order? | Yes, you can cancel your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on our cancellation policy. |
Will I be charged upfront for my pre-order? | Depending on the product and the payment option you choose, you may be charged upfront or at the time of release. This information will be displayed on the product page. |
How will I be notified when my pre-order is available? | We will send you an email notification when your pre-order is available for shipping or pickup, and you can also check the status of your order on our website. |
Can I change my shipping address after I've placed my pre-order? | We will do our best to accommodate any changes to your shipping address after you've placed your pre-order. Please check the pre-order terms and conditions on our website or contact our customer support team for information on changing your shipping address. |
What happens if the release date of the pre-order is delayed? | If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations. |
Is there a limit to how many pre-orders I can place? | This may depend on the product and availability. Please check the pre-order terms and conditions on our website or contact our customer support team for information on pre-order limits. |
Will the pre-order price change once the product is released? | The pre-order price may be subject to change, depending on the product and the retailer. We will do our best to communicate any changes to the pre-order price in advance. |
Are there any bonuses or extras for pre-ordering? | We may offer bonuses or extras for pre-ordering, such as early access, exclusive content, or discounts. Please check the product description on our website or contact our customer support team for information on any pre-order bonuses. Thank you for considering pre-ordering with us! |