amai.com

Pre-Order Cancellation Page

Amai Pre-Order Manager + Notify

New to Pre-Orders? Here's some key considerations to make when starting.

Getting your store ready for Pre-Orders

Pre-Order Manager QuickStart Guide

Learn how Sandmarc, a premium phone accessory brand, leverages pre-orders to generate hype around their latest products!

Marketing your Pre-Orders - Case Study: Sandmarc Action Gear

Learn about all the features of the pre-order manager + links to relevant support documents.

Features List: Pre-Order Manager

Add these frequently asked questions to your store and better communicate your pre-order terms to customers.

Resource: Pre-Orders FAQ Template

Pre-Orders 101: Free Tools, Resources, & Guides

Learn what each configuration option does, and gain useful advice on how to set up these options best for your store.

Default Pre-Order Settings Setup

How the Pre-Order Manager Works  (Logic and Functionality)

To display the shipping date of a pre-order product on the product page, please follow the steps outlined here

Add Shipping Date to Product Page

Learn how to enable and disable pre-orders on your products.

How to Enable Pre-Order on Products

If your theme is Online Store 2.0 compatible, you can change your discount table position using the following method.

How to Setup the Pre-Order Button

Please make sure you follow the steps listed here.

Why is the Pre-Order button not showing?

You can setup your pre-order to turn off automatically when quantity limits are reached or when the pre-order schedule date is expired.

Disable Pre-Order when Quantity Limits is reached or Schedule Date Expires

Enhanced Product Filters

Default Settings and Custom Settings

Learn how to apply pre-order badges onto Pre-Order products.

Turning On Pre-Order Badges

Definition of different pre-order statuses

Different Pre-Order Status

You can setup the quantity limits for Pre-Order products.

Limit the Quantity Available for Pre-Order

By default, pre-order is turned on for all countries. You can however, turn on pre-order for specific countries only.

Enable Pre-Order by Countries

The Buy Now button will be automatically hidden when Pre-Order is turned on

Buy Now Button

Learn how to schedule and automate your Pre-Orders

Scheduling Pre-Order Start/End Dates

How to notify customers when part of their orders are pre-orders

Notifying Customers about Partial Pre-Orders

The "Continue selling when out of stock" option in the main Products page is untick.

Why does the Pre-Order status shows "Stop selling policy"?

You can apply discounts to Pre-Order products

Applying Discounts to Pre-Order Products

We currently do not provide our app's API for external parties.

Can you provide us with API of Pre-Order Manager?

Learn how to add a Terms and Conditions section and an optional "I Agree" checkbox on your Pre-Order items.

Add Pre-Order Terms and Conditions to Your Product Pages

The dashboard is designed to display Pre-Order related information like top selling products and announcements.

Pre-Order Manager Dashboard

Generate anticipation for your pre-order or coming soon products by displaying then on a Release Calendar on your online store.

Release Calendar

Pre-Order Email

How to insert Pre-Order into Order Confirmation Email

Integrate Stocky with Amai PreOrder + Notify

Stocky Integration

Pre-Order Setup

Learn how to setup the Coming Soon feature in Pre-Order Manager

How to use Coming Soon in Pre-Order Manager?

Learn how to configure the design as well as the message of the Coming Soon feature.

Coming Soon Button and Message Design

You can customize how you want to display the date format for Coming Soon products

Setting the Date/Time Format Display for Coming Soon

Coming Soon

Notify customers by email when the products or variants are restocked or back in stock.

Setup 'Notify Me' on products

Notify Me email notifications will trigger automatically when the inventory an out of stock product/variant is updated to be > 0.

How does the Notify Me feature work?

The email status notify you if an email is successfully been sent.

Email Status

It is currently only available in English

Is the Notify Me feature available in other languages?

It will take not more than 35 minutes during peak hours for the emails to be sent to the customer's Inbox.

How long does it take for customers to receive the Notify Me email?

he Notify My feature is currently in Beta version and is not compatible with any third party email client.

Is the Notify Me feature compatible with Third Party Email Client (e.g Klaviyo, Mailchimp)?

No, the Notify Me feature will not stop sending future notifications once the first notification is sent.

Will the Notify Me stop sending email notifications for future restocks?

Please ensure your product/variant is = 0 and Notify Me is enabled

Why is the Notify Me button not showing at my store?

Notify Me Setup

You can enable/disable pre-order for multiple products by doing the following:

Bulk Enable/Disable Pre-Order for Multiple Products

The app adds one of two tags to all variants of all products and creates two unavailable collections after installation.

Tags and Collections Installed with Pre-Order Manager

Pre-Order status created by the Pre-Order Manager if the orders are created via the storefront.

Draft Orders not tagged as Pre-Order

This is a common behaviour for merchants using a 3rd party inventory app.

Why does my inventory keep resetting to zero after each Pre-Order is made?

This is most likely due to another Pre-Order app was installed prior to installing the Pre-Order Manager.

Multiple Pre-Order Button Showing on Product Pages

What does the status message “Please wait, filter is activating” mean?

Troubleshooting

The app works well with inventory and warehousing apps if such apps synchronizes by updating the quantities in Shopify Admin > Products

Is the Pre-Order Manager compatible with inventory/warehousing apps?

The Pre-Order Manager is compatible with Online Store 2.0 themes.

Online Store 2.0 Compatibility

The Pre-Order Manager is not compatible with ReCharge Subcription app.

Is the Pre-Order Manager compatible with ReCharge Subscription App?

The Pre-Order Manager is not compatible with Paypal Express Checkout as it does not utilize Shopify's checkout page.

Is the Pre-Order Manager compatible with Paypal Express Checkout?

Yes, the Pre-Order Manager are tested to work with Langify and  Langshop language apps. Please contact our support for assistance.

Is Pre-Order Manager compatible with language apps?

The Pre-Order Manager can only work in a Shopify store environment. It will not work with Facebook shop or any other social media stores.

Is the Pre-Order Manager compatible with Facebook stores?

The Pre-Order Manager is currently not compatible with Google Merchant.

Why is the Pre-Order button not shown in Google Merchant?

Compatibility

No. The Pre-Order Manager uses Shopify's default checkout notification feature which will include all checkout items into a single email.

Can the Pre-Order Manager sends a separate email for pre-order items?

You can now collect partial payment or a deposit for your Pre-Order products before it ships.

Pre-Order Partial Payment

No. The Discount Code generated at Shopify Admin panel cannot be used if the Pre-Order discounts are already in place.

Can I apply Discount Codes if there is already a Pre-Existing Pre-Order Discount in place?

Yes. You can customize the name of the pre-order tags at the Settings Page.

How to Change 'Pre-Order' Tags

Yes, our Pre-Order can be used for digital products as well. It is compatible to be used with Shopify's Digital Download app.

Can you use the Pre-Order for digital products?

If pre-order item(s) is/are checkout together if non pre-order item(s), it will be considered as the same order.

Can the Pre-Order Manager split the order for pre-order and non pre-order items?

Customers pay for pre-orders the same way as for usual orders with products in stock.

How does the Pre-Order Manager capture payments?

Therefore, please contact support to assist with the configurations if pre-order is not showing in your store's cart.

Pre-Order not Showing in Slider/Ajax Carts

Carts and Checkout

Can I change Pre-Order, Coming Soon and Notify Me button's text?

Yes, you can change the all our button's size by going to the Design page

Can I Change the Pre-Order, Notify Me and Coming Soon Button Size?

It will be updated automatically when you publish a new theme. Contact support if the Pre-Order does not show after publishing a theme.

Will the app work correctly after publishing a new shop theme?

Yes, the pop-up notifications can and change at Settings.

Can I change the pop-up notification messages for Pre-Order Manager?

You can do so by going to the Design page

Configure the "Pre-Order" Button to Have the Same Colour Scheme as the “Add To Cart” Button

The app automatically replaces add to cart button with pre-order button under certain conditions. It also hides buy now button.

What buttons does the pre-order button replace?

Design

You will be automatically be unsubscribed once you delete the app from Shopify Admin panel

How do I unsubscribed from the Pre-Order Manager?

The Pre-Orders will still be reflected in your Shopify Admin > Orders

What will happen to my Pre-Orders once the Pre-Order Manager is uninstalled?

If you had removed the app before reading this guide, kindly contact us at support@amai.com

How to uninstall Pre-Order Manager?

This is because, you did not disable all the Pre-orders before uninstalling.

After uninstalling the Pre-Order Manager, why is it still possible to place orders for out of stock items?

Uninstallation

Have a feature you like to see on Pre-Order Manager? Simply click the 'Suggest an idea' button in-app and leave your ideas.

How do I submit a feature request?

Submit an Idea

Find us on the Shopify App Store

Find answers and get help from Intercom Support and Community Experts

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